Customer Service Chatbot Use Cases

chatbot use cases

GEICO’s customers can pose insurance questions in either text or voice. The Kate chatbot provides an answer to the user’s question, but can also bring the user to the appropriate section of the GEICO mobile app. At the time of its launch, EVA was India’s first and largest AI-powered banking chatbot. Eva bot uses the latest in AI and NLP to understand the user query and fetch the relevant information from thousands of possible sources in milliseconds. EVA has answered over 5 million queries with over 85% accuracy, holding over 20,000 conversations daily with customers across the globe.

  • Despite that, chatbot use cases have a place in the enterprise today.
  • National Geographic uses its Chatbot to host several online short quizzes always to engage the audience.
  • That’s what Conversational AI does, and it has found traction with the banking industry.
  • For example, questions about their eligibility for different immigration programs and Visa application processes.
  • Chatbot for customer service is the best way to combat the traditional process and deliver an excellent brand experience.
  • This chatbot service was developed specifically to work out customer support requests as soon as possible.

What’s more, they offer the option to add their suggested products in the cart from the chatbot interface itself. They can be targeted towards your new visitors or returning customers. You can also use chatbots to build awareness among visitors about your upcoming products.

Future of Conversational AI For Pharma And Healthcare

For example, Watson Assistant can easily be integrated into any product, connected to the database, and provide more advanced services, with the use of artificial intelligence technology. From data collection to simplifying operations, there are a lot of uses for chatbots. In this post, I’d like to take a look at what’s happening with chatbots right now. We’ll dig into the common types of chatbots as well as useful ways

to add them to industry-specific digital products. Chatbots have the critical advantage of real-time responses, adaptability, and the added convenience of a conversational format. They eliminate the need for shoppers to scroll down an endless product page to find what they need regarding product recommendations.

chatbot use cases

DeepConverse provides you with prebuilt templates for many of the common chatbot use cases. You can add integration connections to work with data in your external systems. Author multiple chatbots targeted to the use case you want to address.

HR chatbot use cases

They can also track the status of a customer’s order and offer ordering through social media like Facebook and Messenger. Collecting feedback is one of the most common use cases for chatbots. They can encourage your buyers to complete surveys after chatting with your support or purchasing a product.

chatbot use cases

Healthcare practices can equip their chatbots to take care of basic queries, collect patient information, and provide health-related information whenever needed. Traditionally, money transfer to a person or institution required you to call a bank or a broker. Though the process has been made simpler through online transfers, the task can be made still easier by deploying chatbot services. When the customer makes an inquiry about money transfer, the bot guides the person through the money transfer process. For instance, Pizza Hut deployed a chatbot that allows users to place orders for pizza and other products from their Twitter and Facebook accounts.

Looking for a [specific] industry case?

Some of the best chatbot apps also help their users show product availability to customers. This allows the customer to save time and complete their product purchase faster. For this to happen, you need to connect your inventory data to your NLP chatbots.

Zinus, for example, has programmed its chatbot to provide visitors with quick responses to information from the site. The global transactional value of mobile payments is expected to exceed $12,407.5 billion by the end of 2025, with a CAGR of 23.8% between 2020 and 2025. They are quick, inexpensive, and, most importantly, available 24 hours a day, seven days a week. AI Chatbot integration in the financial sector is expected to save USD 7.3 billion by 2023.

7 support

Soon enough, organizations like WHO and CDC started adopting conversational AI-powered chatbots to provide curated information to a wide audience with ease. Eroski is a Spanish supermarket chain that also offers online shopping. Being able to quickly regain access to their personal account is critical for online shoppers. Eroski’s virtual assistant enables self-service, allowing customers to resolve issues via a chat widget quickly and hassle-free.

The 29 Best (And Free) ChatGPT And Generative AI Courses And Resources – Forbes

The 29 Best (And Free) ChatGPT And Generative AI Courses And Resources.

Posted: Wed, 24 May 2023 07:00:00 GMT [source]

Teaching your new buyers how to utilize your tool is very important in turning them into loyal customers. Think about it—unless a person understands how your service works, they won’t use it. In fact, about 77% of shoppers see brands that ask for and accept feedback more href=””> favorably. FitBot is the way trainers communicate with clients, both onsite and remote coaching. As per research, the participants who used the chatbot were 26% more likely to meet or exceed personal fitness goals compared to participants that didn’t use the technology.

Chatbot use cases in banking

Much of HR time is invested in managing routine processes and activities that chatbots could handle instead. Using chatbots allows HR staff to focus on higher priority initiatives and pressing issues. Teams have limited time left over to offer employees the individual attention they need when handling sensitive personal issues.

What is chatbot best used for?

Chatbots can ask questions throughout the buyer's journey and provide information that may persuade the user and create a lead. Chatbots can then provide potential customer information to the sales team, who can engage with the leads.

What are the 4 types of chatbots?

  • Menu/button-based chatbots.
  • Linguistic Based (Rule-Based Chatbots)
  • Keyword recognition-based chatbots.
  • Machine Learning chatbots.
  • The hybrid model.
  • Voice bots.

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